Polar Automotive & Radiator
From Polar Automotive & Radiator Repair:
Thank you for taking a couple minutes of your day to read this as we share some exciting news with you.
Polar Auto and Radiator has been a radiator, cooling system specialist and auto repair shop in Santa Cruz County for 72 years. We have been so blessed by your support during these years; we hope you feel the same.
We have been fortunate to operate our business in Santa Cruz for as long as we have; however, due to the continued social and physical obstacles in the Harvey West area, our family has chosen to close our business.
Let us share what I believe will mean wonderful things for you. As of August 14, 2020, our business customer list was acquired by Henry & Lisa Carter and their team of automotive professionals who have received award-winning recognition in Santa Cruz County for customer service and leadership in the industry.
The Carters have owned and operated Water Star Motors for 27 years, we have known them for longer. A huge factor in the decision for us to make our change was knowing how fine the future well-being of our wonderful clients and their vehicles will be in Water Star Motors’ hands. We can confidently state that they are truly the, “Serene, Green Auto Repair Team”, as their slogan says.
While we allow Water Star Motors to retain the Polar Auto and Radiator name and phone number, you will enjoy your transition to their shop located near downtown Santa Cruz (318 A River Street, Santa Cruz, CA (831) 457-0996).
It is our wish that you will keep your loyalty with the Polar Auto and Radiator/Water Star Motors business despite our absence. We have a vested interest in wishing you automotive maintenance success.
Should you have any questions or concerns that cannot be addressed by Henry, Lisa and their wonderful Water Star Motors Team, feel free to reach out to us.
With Peace and Gratitude,
Greg & Margaret
The Woolever Family
Polar Auto and Radiator
From Water Star Motors:
On the opposite side of this letter is one from Polar Auto & Radiator sharing the news of the Woolever Family’s shop closure after 72 years of service. It has been a wonderful journey thus far getting to know many of you and we are moved by the support we have received by the community, friends, vendors and you, our amazing new clients!
We are writing to let you know about some of the positive changes you will experience in visiting Water Star Motors. With our ASE certified technicians we can service your vehicle in a manner that is in YOUR favor and in YOUR CAR’S favor, not in the bias of the manufacturer or dealership. Kristen does a wonderful job as the Service Manager. She has a knack to build strong relationships. This means more attention for you during your visit. We like getting to know you and remembering you and your car.
We have an upgraded parts and labor warranty, from 12 months to 3 Years or 36,000 miles – nationwide, the longest in the industry. We take photos of the things we discover about your car and share them with you in real time with our shop management program.
Our goal at Water Star Motors is to retain the deep relationships and expert mechanical care that you came to trust at Polar Auto and Radiator while making subtle improvements that will add to your service experience. With over 27 years of serving Santa Cruz County with automotive expertise and talent of our serene, green auto repair team, let us inspire you with our Water Star Motors culture!
When you need a service, repair, maintenance, smog check, or have a question about your car we are here to help you. (831-457-0996 www.WaterStarMotors.com)
Thank you again for your support, we look forward to many years of accommodating your automotive needs for you and your family.
Repairingly,
Henry & Lisa Carter
Owners, Water Star Motors